Website UI/UX Audit
Optimize your website’s user experience and boost conversions. Our expert UI/UX audit uncovers hidden usability issues, optimizes for your clients, and provides a detailed enhancement roadmap.
What is a website UI/UX audit?
We carefully check your website’s design and usability, looking at how easy it is to navigate, how consistent it feels, how fast it loads, and how well it works for everyone. Our goal is to find anything that stops visitors from buying, makes them leave early, or causes frustration.
By fixing these issues, you’ll get more and better leads - without spending extra money on attracting more visitors. On top of that, a user-friendly site helps you rank higher on Google, so you can beat your competitors easily.
Who will this UX audit service be useful to?
Our website UX audit is tailored for eCommerce companies who want their online stores to feel modern and drive real results. It’s perfect for:
Retailers
with complex catalogs
Retailers and manufacturers (B2B, B2C) with complex catalogs that need a smooth, intuitive shopping experience.
Brands focused
on growth
Brands looking to improve design, usability, and site performance to keep customers engaged and conversions up.
New eCommerce
launches
Businesses launching or just launched online stores, making sure their website delivers top performance from day one.
Common challenges we help solve
Even successful companies face recurring UX issues that quietly limit growth and conversion. A UX site audit helps uncover and fix them:
Performance issues caused by slow load times or overloaded UI elements that frustrate users and increase drop-offs.
Unclear navigation and long user journeys causing frustration and lost sales.
Poorly organized product catalog structure or filtering for large inventories.
Weak mobile experience and slow checkout process that affect conversions.
Heavy reliance on technical agencies for every small adjustment.
Outdated website design that no longer reflects the company’s scale or reputation.
Website UI/UX Audit Workflow
STEP 1
Expert Consulting
Personalized consultation to understand your business model, user segments, goals, and pain points.
STEP 2
Problem & Goal Definition
We clarify key issues, prioritize goals, and set measurable UX benchmarks for the audit.
STEP 3
Usability Research
In-depth evaluation of user behavior, navigation, product presentation, checkout flow, and overall experience.
STEP 4
UI UX Audit & Insights
Detailed audit covering design consistency, accessibility, page structure, and conversion barriers.
STEP 5
Reporting & Recommendations
Comprehensive report with practical insights and a clear roadmap for UX/UI improvements.
The Benefits of UI/UX Audit
Increase conversion rates by up to 200%
After fixing UX bottlenecks and improving navigation flow.
Reduce bounce rate
by up to 40%
When pages become clearer, faster, and easier to navigate.
Boost customer
satisfaction by 25-50%
Through intuitive design and streamlined product discovery.
Raise checkout completion by 20-45%
Thanks to a simplified checkout flow and fewer distractions.
Streamline website navigation by 30-60%
With better structure, fewer clicks, and cleaner design.
What You Will Get
Clear UX Audit Report
Personalized consultation to understand your business model, user segments, goals, and pain points.
User Research Insights
Findings from behavior analysis, heatmaps, and usability testing – turned into clear recommendations for improving engagement and retention.
Actionable Roadmap
A prioritized plan backed by analytics, outlining quick fixes and long-term design improvements that enhance navigation, conversions, and user flow.
Expert Guidance
Hands-on consulting to guide your next phase – from design optimization to a full website redesign.
Why choose Amasty?
16+
years of experience
1800+
custom successful
projects
96%
CSAT score
300+
websites optimized
this year
Proven E-Commerce
Expertise
With 16+ years of e-commerce experience and 1,800+ custom projects delivered, our team has the technical expertise to guarantee a thorough, detail-focused usability audit.
Hybrid Tech
Project Team
We bring together talented designers, skilled developers, and savvy marketing professionals to cover every aspect of your UI and UX optimization needs.
Exclusive Discounts
on Extensions
When you order our UX/UI audit, you get special terms on Amasty’s 300+ ready-made extensions to enhance your store’s usability in the next optimization phase.
Website UI/UX Audit Service Case Studies
Client:
🛋️ Furniture Retail (US)
Services provided:
Usability Research
Website Redesign
UI/UX Audit
Challenge
The client’s large product catalog made it difficult for users to find items. Inconsistent navigation between desktop and mobile caused high bounce rates and abandoned carts.
Solution
We performed usability research, including heatmaps and session analysis, along with a detailed UX site audit. Based on findings, we designed an intuitive navigation, streamlined checkout, and optimized the site for mobile. The redesign was implemented with continuous testing and client input to stay true to their brand.
Results
Improved navigation and mobile responsiveness increased average time on site by 15%. Checkout abandonment decreased thanks to a simpler process. Conversion rates grew by 22% within three months post-launch.
Client:
⛷️ Sport & Fitness (US)
Services provided:
UI/UX Audit
Website Redesign
Challenge
The client’s online store suffered from an outdated design, confusing navigation, cluttered product pages, and a lengthy checkout process, leading to poor user experience and low conversions.
Solution
We conducted a comprehensive ecommerce UX audit and usability research to pinpoint problem areas. Then, we created a step-by-step redesign plan to improve navigation, product layout, and checkout flow. The redesign was implemented gradually with client feedback to ensure alignment.
Results
The redesigned site features clear navigation, simplified checkout, and user-friendly product pages. Within one month, conversions rose by 25%, bounce rates dropped by 35%, and session duration and overall user engagement increased.
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Display search results by store locations
The Magento 2 Elastic Search extension is compatible Amasty Store Locator extension. This means that if you have both modules installed, you can also enable the search by store locations created with Store Locator. Learn more about this functionality here.
Client:
👠 Fashion Retailer
Region:
GCC region
Services provided:
Hyvä Theme Compatibility Development
Hyvä Theme Migration, Support
Social Login Customization
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Oh, cool! H2 Italic Text
Display search results by store locations
The Magento 2 Elastic Search extension is compatible Amasty Store Locator extension. This means that if you have both modules installed, you can also enable the search by store locations created with Store Locator. Learn more about this functionality here.
How Our UX Audit Helped Our Clients
"We thought our website worked fine, until the audit by Amasty, a top-notch UX audit agency, showed how confusing our navigation actually was. The fixes were simple but made a huge difference."
Laura M.,
Head of E-Commerce
“What I liked most about the audit was how actionable it was. Instead of just listing problems, it showed what exactly to fix and how to do it step by step.”
Daniel R.,
Marketing Lead
“After the audit, we moved forward with a full redesign guided by their UX recommendations. The result? A much cleaner, faster site and noticeably higher conversions. I was also pleasantly surprised by the reasonable UX audit price – great value for the insight we received.”
Sophia K.,
Head of Growth
“We were skeptical about doing another audit, but Amasty’s team really impressed us. The process was structured, quick, and the results were visible right away.”
Tomas G.,
E-Commerce Manager
Get a Professional Website UX Audit
Let’s discuss your project
Ready to elevate your site? Schedule a free consultation with Amasty UX experts.
Related Services
FAQ
Magento UX design is responsible for how a person feels when interacting with your site. UX design helps you provide a better service. UX ensures ease of orientation and the perception of product value on your site.
Magento UI design includes active work on the graphic component of the interface. The UI includes various elements of the site design: the color of buttons, icons, the type of data entry fields, and the design of the rest of the interactive elements of the page. UI helps in attracting visitors, increasing trust and also in accelerating the conversion of visitors into customers. Audit UX / UI Magento to make sure your store design is maximally effective.
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